Return and refund

At Marcellus Voyages, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for details on how to process a return.

Returns

• Eligibility: Items must be returned within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
• Non-Returnable Items: Gift cards, sale items, and custom-made products are not eligible for returns.

Return Process

1. Request a Return: Contact our customer service team with your order number and reason for the return.
2. Return Authorization: Once approved, we will provide you with a return shipping address and instructions.
3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refunds

• Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges

• We offer exchanges for defective, damaged, or incorrect items. Contact us to arrange for an exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We’ll work to resolve the issue promptly.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

1. Check with your bank or credit card company as processing times may vary.
2. Contact our team for further assistance.